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FAQ & Help

Shopping & Ordering

Safety Issues


After I've added items to the Shopping Cart, how do I check out?

Click "Check Out" and you'll be taken to the check out page where you will be asked to enter your Shipping and Credit Card information. Please fill out these forms carefully and click "Continue". You'll be taken to the "Confirmation" page where you should verify and confirm the information you have provided. If you confirm the information on the "Confirmation" page click "Place This Order". Your credit card will be charged for the total amount shown. Please record your Order Confirmation Number for future reference.


How do I remove items from the Shopping Cart?

Once you click "Shopping Cart" link on the top right portion of any page, you will be seeing the contents of your Shopping Cart. On the left of each item in your shopping cart there is a clickable [REMOVE] button that you can use to remove items.


Which Credit Cards do you accept?

We accept Visa, MasterCard, American Express, Discover and Diners Club credit cards.


How soon will I receive my order?

We process orders the first business day after they are received. All in-stock items ship within 48 hours after your order is processed. The majority of our orders are shipped via Fedex Ground, Fedex Home Delivery or FedEx Freight. Most in-stock items should arrive on your doorstep 5 to 10 business days after receipt of your order unless otherwise stated.


What carriers do you use for shipping?

The majority of our orders are shipped via Fedex Ground, Fedex Home Delivery or UPS Ground. Therefore we do not ship to P.O. boxes. Most in-stock items should arrive on your doorstep 5 to 10 business days after receipt of your order unless otherwise stated.


What is your return and refund policy?

We fully stand behind all our products and guarantee your satisfaction.
Please refer to our Returns Policy.


Do I have to pay Sales Tax?

Verticco LLC is required to collect sales tax for items shipped to any address within the state of Florida. Verticco does not collect Sales Tax for shipments made out of the state of Florida. Florida sales tax rate which is 6.00% and any other applicable taxes are added to the final total only if your order is shipped to a location in the state of Florida.


Can I send a product as a gift to someone else?

Yes. You can buy and send products as gifts to third parties. Make sure you fill all the recipient information under SHIPPING INFORMATION during checkout.


Does Verticco have a paper mail-order catalog?

No. At this time we do not have a mail order catalog.


Is my credit card information safe with you? Can I order with confidence? uses an industry security standard called Secure Sockets Layer to encrypt your credit card information between your computer and our website and verify that any information transfer is not interrupted. Thousands of Internet based transactions are secured every day using this technology. You can use your credit card information to order, with confidence.


My credit card could not be verified but I am certain it is a valid card. What could be the problem? takes utmost care on preventing fraudulent credit card transactions. If your credit card was declined, it may be one of several things.

  • The information that you have entered might not be verifiable.
    Please verify that you are entering your billing address correctly. Your billing has to match your credit card's billing address.
  • You might have reached the credit limit of your credit card.
    Please use a different credit card.

What is my Credit Card Security Code number?

To protect our customers from online fraud we utilize CVV2 number as well as other precautions we take. Credit Card Security Code (also known as CVV2), is a 3 or 4 digit number that is printed, on your Visa, MasterCard and AMEX. Visa and MasterCard card members can find their CVV2 number in the signature area of your card. AMEX members can find the CVV2 number in front of their card. CVV2 is also called CSC, CVC2 and CID by different credit card companies.
Click here to see where it is on your credit card!


What is's privacy policy? is committed to protecting your privacy. We will never share your personal information with third parties. Please read our privacy policy for more information.